Who do I contact if I have further questions about the pump or need assistance on how to use it?

Contact Medela® Customer Service during their regular business hours at:

Phone: 1-800-435-8316
Fax: 1-800-995-7867
Email: info@medela.ca
Web: www.medela.ca

How do I contact White Cross Dispensary if needed?

Contact White Cross Dispensary during our regular business hours at:

Phone: 613-233-4029
Fax: 613-233-7227
Email: betterliving@whitecrossdispensary.com
Web: www.whitecrossdispensary.com

Can I return my rented equipment at any time?

Yes, rented equipment may be returned at any time during your billing cycle. The equipment must be returned to the original rental station – White Cross Dispensary, during regular business hours. Regular business hours can be found on the White Cross Dispensary website, www.whitecrossdispensary.com.

What happens when I return my rented equipment?

When you return your equipment your rental agreement with the White Cross Dispensary will be terminated and the credit card on file will be charged with a final payment equivalent to $25.00 for each full or partial week (up to a maximum of $75.00) of your current active billing cycle.

Day 1 to  Day 7    after last billing cycle date: $25.00   for a total of $25.00

Day 8 to  Day 14  after last billing cycle date: $25.00   for a total of $50.00 from Day 1 to 14

Day 15 to Day 30 after last billing cycle date: $25.00   for a total of $75.00 from day 1 to 30

If the equipment is returned within the first 14 days of the initial rental date on the website, not the pick up date,  your credit card will be refunded up to a maximum of $10.00. The returned equipment will be inspected by a member of the White Cross Dispensary. As set out in the Terms and Conditions, if the equipment is deemed to be incomplete, in need of repair or if it requires additional cleaning, you will be subject to additional fees. See fee list at the time of pick up.

Pls note: Day 1 is the rental date on the web. Billing works like a rent.  It is a 30 day billing cycle.

If you rent it on  October 28, your new billing cycle  will start on the 28th, not the 29th. If your return the pump the same date you picked up, ie: 28, then you are now in a new billing cycle, and you will be charged 20$  as you are at the start of the first seven days.  If you return the pump on the 27th, there will only be a charge for the month usage


Only the first month is PREPAID. All other months are billed at the end of the billing cycle, ie after 30 days of usage. We do not pre invoice any months other then initial rental month.

Can I rent a breast pump without a credit card?

No, a credit card is required to rent this unit at the White Cross Dispensary. You will be invoiced at the end of each month for the previous month. A deposit equal to one full month’s rental is due at the start of the rental period.

Equipment left in the pump:

We are not responsible for any personal equipment left in the pump when returned.  Any personal items from the kit left in the pump when returned  will be disposed of.

More Information

The Medela Breast Pump website has all the answers you need.

From breastfeeding guides and access to professional consultants, to instructional videos on how to use your Medela Breast Pump, Medela will make sure you have all the knowledge needed to take care of your baby’s needs.

Visit the Medela website at: www.medelabreastfeedingus.com


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